Transition from linear progression to thrive in chaos

How to capture more opportunities without focussing on linear progression

Remember your early days of undergrad exams and your subsequent induction to the technology career path?

Recall the early years of corporate ICT when project teams self-indulgently argued over who owned each step, appealing to SDLC (System development life cycle) as holy lore? Smart design and customer focus were the inevitable, casualties, lost in hot air and politics.

Mastery of end-to-end sequences

Many of the theories and tools advanced to make us “better” business information practitioners insisted on mastery of end-to-end sequences and processes.

SDLC is a perfect case in point: every activity from thought bubble to eventual disposal for scrap was defined by its own unique milestones, precedents and successor activities.

Marketing titans Gates, Jobs, Stern and others fed the corporate appetite to invest in ambitious programs built around technologies never seen before. Which of us in 1993 knew and believed the Internet would be a force for change?

Things will be better than before

The doctrine of end-to-end deployment gave decision makers, with only limited ability to evaluate unproven technology, confidence that “things would be better than before”. The success of Microsoft was bolstered through a proprietary end-to-end project management methodology that created an industry, as well as selling more software!

If you earn a living from business technology, you’re probably conditioned to see an ‘end-to-end’ perspective as convenient, measurable and good business logic. But is this linear progression of itself, a guarantee of more convenient, measurable or logical customer experiences?

Our continued obsession with the end-to-end view has made us linear progression natives as information professionals. Step C can’t occur without Steps A + B, whether designing a project, implementing a software upgrade or pre-scripting contact centre voice prompts.

Fixation with linear progression

Fixated with linear progression as an operating principle, we hardly ever consider the chaotic notion of a more randomised process of development.

In 2017, 70 percent of us will have phones with more computing power than took humans to the moon. All the signs point to our customers expecting even more options to interact on the platforms and high performing devices in the palm of their hands. is here to open new career opportunities by helping you close the gap between potential and success in a client responsive, expanding world of new possibilities.

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